FAQ

We have selected PayPal as our payment partner as we believe they are a world leader in providing secure online payment.

PayPal provides you with a choice to pay securely with your credit card, debit card or PayPal account if you have one. All major credit/debit cards accepted. Payment transactions take place after being directed to PayPal’s highly protected website via a secure link during the checkout process. PayPal uses cutting-edge data encryption, fraud detection tools and many other advanced security techniques.

Love Your Rocks does not receive customer credit/debit card details submitted online to PayPal.

Payment is required at time of order. Your order will be processed once we are notified that your payment has cleared. We will send you an email confirming the details of your order.

Delivery will be £2.00 on all orders within the UK.

Orders with a value of £50.00 or under will be sent via Royal Mail First class recorded delivery and will require a signature on receipt. Orders with a value over £50.00 will be by Royal Mail Special Next Day Delivery and will require a signature on receipt. This service offers guaranteed delivery by 1pm the next working day to 99% of the UK.

We aim to dispatch your order within 48 hours. Orders received on Saturday or Sunday will be dispatched by Tuesday.

Each piece of jewellery will be presented in a dark blue gift box decorated with beautiful cream ribbon. A cream organza bag will be included for all necklaces.

All orders within Europe will be delivered by Royal Mail Airsure at a cost of £7.50. Please allow 3-5 working days for delivery.

All orders within USA/Rest of World will be delivered by Royal Mail Airsure at a cost of £9.00. Please allow 5-7 working days for delivery.

Please note any duty and taxes incurred in the country of destination are the responsibility of the customer.

Love Your Rocks are committed to providing total customer satisfaction. If you are not delighted with your purchase you may return it to us within 14 days of purchase, provided it is in perfect condition, unworn and in the original packaging. Our jewellery is packed with great care to ensure it arrives in perfect condition.

We have made every effort to represent the jewellery as accurately as possible. Each piece has a full description, length details and accurate, detailed photography. We cannot accept responsibility for any variation in colour caused by the browser, software or computer system used by you, the customer.

For hygiene reasons we cannot exchange or offer a refund on earrings. Custom Made jewellery is also non-refundable.

Please email customerservice@loveyourrocks.com to obtain a Return Authorisation number before returning any purchase. A Return Authorisation number must be obtained within 14 days of purchase. Include in your email your full name and address, order number, product code, product name and your reason for return. On receipt of your Return Authorisation number please take care to follow the instructions below:

Return your unworn item in the original gift box with the tag attached and organza bag.
We request that returns are shipped through Royal Mail Special Delivery. Please note we do not accept liability for returned goods if you do not return them to us via Royal Mail Special Delivery.
Payment of return postage is the customer’s responsibility and will not be reimbursed by Love Your Rocks.
For European or Worldwide returns please follow the instructions above. We request that returns are shipped through the shipping service within your country which covers insurance and delivery tracking.

A refund will be issued when the jewellery has been received by Love Your Rocks less deductions for postage.

The storage and cleaning of your jewellery is very important. Here are some tips and suggestions to ensure maximum enjoyment from your Love Your Rocks jewels.

  • We recommend cleaning your jewellery regularly, wipe with a soft non-abrasive cloth after wear.
  • Use of a professional silver cloth regularly on the sterling silver components will help prevent tarnishing. Be careful not to use this cloth on the stones or pearls. Jewellery cleaners are not recommended as they may damage some semi-precious stones and freshwater pearls.
  • Store your jewellery in the gift box provided or in the organza pouch separate from your other jewellery. With the exception of freshwater pearls it also works well to place it in an air-tight plastic bag, this will help to prevent the silver from tarnishing. Some pieces would also benefit from being stored flat.
  • Pearls need the moisture in the air to maintain their lustre so store your pearls in a porous container, the organza pouch would be ideal and will also prevent scratches.
  • Wipe your pearls with a damp cloth to maintain and restore their lustre.
  • Wear your pearls regularly rather than save them for special occasions. Regular wear will give them the advantage of contact with the natural oils in your skin.
  • Try to put your jewellery on after you have sprayed your perfume and it has dried as perfume can alter the colour and lustre of your pearls. Hair products, body lotions, sun block/cream can all cause tarnishing.
  • Avoid wearing your jewellery while swimming. Chlorine and salt can seriously damage your jewellery.

We offer a bespoke service to work with you to create your special piece of jewellery incorporating the colours and style you desire. If you know what you want but cannot find it anywhere let’s have a chat, call 07802 507954. I have a lot of different stones and pearls to the ones already featured in my jewellery.

Custom made designs make take longer to produce as I may need to source the materials if I do not already have them in stock. Once I have designed your piece I can email you a photograph to enable you to make any changes before the final completion.

If you see a piece you like and we no longer have the earrings or bracelet to complete the look I may be able to create a new design.

A custom made piece would also make a unique gift for the special person in your life.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Love Your Rocks’ relationship with you in relation to this website.

The term “Love Your Rocks” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Love Your Rocks’ prior written consent.
Your use of this website and any dispute arising out of such use of this website is subject to the laws of England and Wales.

This privacy policy sets out how Love Your Rocks uses and protects any information that you give Love Your Rocks when you use this website.

Love Your Rocks is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Love Your Rocks may change this policy from time to time by updating this page. This policy is effective from April 2009.

What we collect
We may collect the following information:

Name
Contact information including email address
Demographic information such as preferences and interests
Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service and in particular for the following reasons:

Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email customerservice@loveyourrocks.com

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.